Terms of Service

1. Acceptance of Terms

By accessing or using EthSync Solutions services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

EthSync Solutions provides AI automation services including:

• AI chatbot development and deployment
• Autonomous agent systems
• Robotic Process Automation (RPA)
• Data analytics and processing
• Custom AI integrations
• Consulting and support services

3. User Accounts

To access certain features of our services, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete information

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting malicious code or viruses
• Attempting to gain unauthorized access to our systems
• Using our services to harm, harass, or discriminate against others

5. Intellectual Property

All content, features, and functionality of our services are owned by EthSync Solutions and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your data and content. By using our services, you grant us a limited license to use your data solely to provide our services.

6. Payment Terms

Payment terms are specified in your service agreement. Generally:

• Fees are due according to the billing schedule
• Late payments may result in service suspension
• Refunds are subject to our refund policy
• Price changes will be communicated in advance

7. Service Level Agreement

We strive to maintain high service availability and performance:

• 99.9% uptime SLA for production services
• 24/7 monitoring and support
• Scheduled maintenance with advance notice
• Incident response and resolution procedures

8. Limitation of Liability

To the maximum extent permitted by law, EthSync Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Indemnification

You agree to indemnify and hold harmless EthSync Solutions from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Termination

Either party may terminate the service agreement with appropriate notice. Upon termination:

• Your access to services will be discontinued
• Outstanding fees remain due
• Data export options may be available
• Confidentiality obligations continue

11. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction where EthSync Solutions is incorporated, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to users with reasonable advance notice.

13. Contact Information

For questions about these terms, please contact us:

• Email: hello@ethsyncsolutions.com
• Phone: +251 960 232 728
• Address: EthSync Solutions Legal Department